:root{
    --bg:#F4F6F9; --surface:#FFFFFF; --surface-alt:#EBEEF3; --surface-sunken:#E4E8EE;
    --border:#DBE1E9; --border-strong:#C3CBD6;
    --text:#141B2A; --text-muted:#5C6779; --text-faint:#8994A6;
    --accent:#1F5C6B; --accent-strong:#123B45; --accent-soft:#DCEAEC;
    --warm:#B85E22; --warm-soft:#F3E1CE;
    --success:#2E7D51; --success-soft:#DEF0E5;
    --warning:#966A0B; --warning-soft:#F6EACB;
    --danger:#B23A2E; --danger-soft:#F5DEDA;
    --pending:#8C97A8; --pending-soft:#E9ECF1;
    --shadow: 0 1px 2px rgba(20,27,42,.06), 0 8px 24px -12px rgba(20,27,42,.18);
    --shadow-modal: 0 24px 64px -16px rgba(20,27,42,.35);
    --radius: 10px;
    color-scheme: light;
  }
  @media (prefers-color-scheme: dark){
    :root:not([data-theme="light"]){
      --bg:#0D131E; --surface:#141C2A; --surface-alt:#1B2536; --surface-sunken:#101725;
      --border:#2A3548; --border-strong:#3A4760;
      --text:#E9EDF4; --text-muted:#9CA8BC; --text-faint:#6E7A8E;
      --accent:#59B4C4; --accent-strong:#8AD0DC; --accent-soft:#173A42;
      --warm:#E4995A; --warm-soft:#3A2A18;
      --success:#5FBF8C; --success-soft:#183A29;
      --warning:#E0B84C; --warning-soft:#3A2F10;
      --danger:#E68276; --danger-soft:#3D1E1A;
      --pending:#8592A6; --pending-soft:#1D2636;
      --shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px -12px rgba(0,0,0,.5);
      --shadow-modal: 0 24px 64px -16px rgba(0,0,0,.65);
    }
  }
  :root[data-theme="dark"]{
    --bg:#0D131E; --surface:#141C2A; --surface-alt:#1B2536; --surface-sunken:#101725;
    --border:#2A3548; --border-strong:#3A4760;
    --text:#E9EDF4; --text-muted:#9CA8BC; --text-faint:#6E7A8E;
    --accent:#59B4C4; --accent-strong:#8AD0DC; --accent-soft:#173A42;
    --warm:#E4995A; --warm-soft:#3A2A18;
    --success:#5FBF8C; --success-soft:#183A29;
    --warning:#E0B84C; --warning-soft:#3A2F10;
    --danger:#E68276; --danger-soft:#3D1E1A;
    --pending:#8592A6; --pending-soft:#1D2636;
    --shadow: 0 1px 2px rgba(0,0,0,.3), 0 8px 24px -12px rgba(0,0,0,.5);
    --shadow-modal: 0 24px 64px -16px rgba(0,0,0,.65);
  }
  *{box-sizing:border-box;}
  html,body{margin:0;padding:0;}
  body{
    background:var(--bg); color:var(--text);
    font-family:'Public Sans',-apple-system,BlinkMacSystemFont,sans-serif;
    font-size:14px; line-height:1.45;
    -webkit-font-smoothing:antialiased;
  }
  .mono{font-family:'IBM Plex Mono',ui-monospace,monospace; font-variant-numeric:tabular-nums;}
  a{color:var(--accent);}
  button{font-family:inherit; cursor:pointer;}
  button:focus-visible, [tabindex]:focus-visible, select:focus-visible, input:focus-visible{
    outline:2px solid var(--accent); outline-offset:2px;
  }
  ::-webkit-scrollbar{width:10px; height:10px;}
  ::-webkit-scrollbar-thumb{background:var(--border-strong); border-radius:6px;}

  #app{min-height:100vh; display:flex; flex-direction:column;}

  /* ---- top bar ---- */
  .topbar{
    background:var(--accent-strong); color:#fff;
    padding:10px 20px; display:flex; align-items:center; justify-content:space-between; gap:16px;
    flex-wrap:wrap;
  }
  .brandrow{display:flex; align-items:center; gap:10px; flex-wrap:wrap;}
  .brand{font-weight:700; font-size:15px; letter-spacing:.01em;}
  .brand small{display:block; font-weight:500; font-size:10px; text-transform:uppercase; letter-spacing:.08em; opacity:.7;}
  .brand-logo img{display:block; height:46px; width:auto; max-width:220px; object-fit:contain;}
  .brand-logo.round img{height:60px; background:#fff; border-radius:50%; padding:2px;}
  .brand-row{display:flex; align-items:center; gap:10px; font-weight:700; font-size:15px;}
  .brand-logo small{margin-top:3px;}
  .topbar{padding:8px 20px;}
  .handoff-arrow{opacity:.55; font-size:13px;}
  .whoami{display:flex; align-items:center; gap:8px; font-size:12px; opacity:.9;}
  .whoami select{
    background:rgba(255,255,255,.12); color:#fff; border:1px solid rgba(255,255,255,.3);
    border-radius:6px; padding:5px 8px; font-size:12px; font-family:inherit;
  }
  .whoami select option{color:#111;}

  /* ---- header / progress ---- */
  .header{padding:20px 20px 0;}
  .headline{display:flex; align-items:baseline; justify-content:space-between; gap:12px; flex-wrap:wrap;}
  h1{font-size:22px; margin:0; font-weight:800; letter-spacing:-.01em;}
  .subline{color:var(--text-muted); font-size:12.5px; margin-top:3px;}
  .live-badge{
    display:inline-flex; align-items:center; gap:6px; font-size:11px; color:var(--text-muted);
    background:var(--surface); border:1px solid var(--border); padding:5px 10px; border-radius:999px;
  }
  .live-dot{width:6px; height:6px; border-radius:50%; background:var(--success); box-shadow:0 0 0 3px var(--success-soft);}

  .progress-strip{
    display:flex; align-items:stretch; gap:0; margin:16px 0 0; background:var(--surface);
    border:1px solid var(--border); border-radius:var(--radius); overflow:hidden; box-shadow:var(--shadow);
  }
  .pstat{padding:14px 20px; border-right:1px solid var(--border); min-width:110px;}
  .pstat:last-child{border-right:none;}
  .pstat b{display:block; font-size:24px; font-family:'IBM Plex Mono'; font-weight:600;}
  .pstat span{font-size:10.5px; text-transform:uppercase; letter-spacing:.07em; color:var(--text-muted);}
  .pbar-wrap{flex:1; padding:14px 20px; display:flex; flex-direction:column; justify-content:center; gap:6px; min-width:220px;}
  .pbar{height:8px; border-radius:5px; background:var(--surface-sunken); overflow:hidden; display:flex;}
  .pbar-seg{height:100%;}
  .pbar-legend{display:flex; gap:14px; font-size:11px; color:var(--text-muted); flex-wrap:wrap;}
  .pbar-legend span{display:inline-flex; align-items:center; gap:5px;}
  .swatch{width:8px; height:8px; border-radius:2px; display:inline-block;}

  /* ---- toolbar ---- */
  .toolbar{
    position:sticky; top:0; z-index:20; background:var(--bg);
    padding:14px 20px; display:flex; flex-wrap:wrap; gap:10px; align-items:center;
    border-bottom:1px solid var(--border);
  }
  .toolbar-actions{display:flex; gap:6px; margin-left:auto;}
  .btn-ghost{
    border:1px solid var(--border); background:var(--surface); color:var(--text); border-radius:8px;
    padding:7px 12px; font-size:12.5px; font-weight:600;
  }
  .btn-ghost:hover{border-color:var(--border-strong);}

  main{flex:1; padding:4px 20px 60px;}
  .tier-section{margin-top:26px;}
  .tier-head{display:flex; align-items:baseline; gap:14px; flex-wrap:wrap; margin-bottom:10px;}
  .tier-head h2{font-size:15px; margin:0; font-weight:700;}
  .tier-stats{font-size:12px; color:var(--text-muted); display:flex; gap:12px; flex-wrap:wrap;}
  .tier-stats b{color:var(--text); font-family:'IBM Plex Mono'; font-weight:600;}

  /* ---- table ---- */
  .table-wrap{
    border:1px solid var(--border); border-radius:var(--radius); background:var(--surface); box-shadow:var(--shadow);
    overflow:auto; max-height:min(64vh, 640px);
  }
  table{border-collapse:collapse; width:100%; min-width:1460px; font-size:12.5px;}
  thead th{
    text-align:left; padding:9px 11px; background:var(--surface-alt); color:var(--text-muted);
    font-size:10px; text-transform:uppercase; letter-spacing:.04em; font-weight:700;
    border-bottom:1px solid var(--border); position:sticky; top:0; white-space:nowrap; z-index:1;
  }
  tbody tr{border-bottom:1px solid var(--border); cursor:pointer;}
  tbody tr:hover{background:var(--surface-alt);}
  tbody tr.grouphead{cursor:default; position:sticky; top:29px; z-index:1;}
  tbody tr.grouphead:hover{background:var(--surface-sunken);}
  tbody tr.grouphead td{background:var(--surface-sunken); font-weight:700; padding:7px 11px; font-size:11.5px; border-bottom:1px solid var(--border);}
  td{padding:8px 11px; vertical-align:middle; white-space:nowrap;}
  .owner-cell{max-width:200px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}
  .flag-badges{display:flex; gap:4px; flex-wrap:nowrap;}
  .badge{font-size:9.5px; font-weight:700; letter-spacing:.02em; padding:2px 6px; border-radius:5px; white-space:nowrap;}
  .badge-forsale{background:var(--warm-soft); color:var(--warm);}
  .badge-contract{background:var(--danger-soft); color:var(--danger);}
  .badge-historic{background:var(--accent-soft); color:var(--accent-strong);}
  .badge-multi{background:var(--surface-sunken); color:var(--text); border:1px solid var(--border-strong); font-family:'IBM Plex Mono';}
  .note-star{color:var(--text-faint); margin-left:2px;}
  .tier-badge{font-size:9.5px; font-weight:700; letter-spacing:.05em; padding:3px 6px; border-radius:5px; background:var(--surface-alt); color:var(--text-muted); white-space:nowrap;}
  .yoy-up{color:var(--success);} .yoy-down{color:var(--danger);} .yoy-flat{color:var(--text-faint);}
  .status-chip{font-size:10px; font-weight:600; padding:3px 7px; border-radius:5px; white-space:nowrap; display:inline-block;}
  .status-not_started{background:var(--pending-soft); color:var(--pending);}
  .status-called{background:var(--warning-soft); color:var(--warning);}
  .status-voicemail{background:var(--warm-soft); color:var(--warm);}
  .status-spoke{background:var(--success-soft); color:var(--success);}
  .rate-chip{font-size:10px; font-weight:600; padding:3px 7px; border-radius:5px; display:inline-block; white-space:nowrap;}
  .rate-champion{background:var(--success); color:#fff;}
  .rate-positive{background:var(--success-soft); color:var(--success);}
  .rate-neutral{background:var(--pending-soft); color:var(--pending);}
  .rate-attention{background:var(--warning-soft); color:var(--warning);}
  .rate-risk{background:var(--danger-soft); color:var(--danger);}
  .rate-none{background:var(--surface-alt); color:var(--text-faint);}
  .checks-cell{display:flex; gap:3px;}
  .check-dot{width:16px; height:16px; border-radius:4px; font-size:9px; display:flex; align-items:center; justify-content:center; font-weight:700;}
  .check-on{background:var(--success-soft); color:var(--success);}
  .check-off{background:var(--surface-alt); color:var(--text-faint);}

  .toolbar-hint{font-size:12px; color:var(--text-muted);}
  .status-ready{background:var(--accent-soft); color:var(--accent-strong);}
  .ready-row{display:flex; align-items:center; gap:12px; margin-top:12px; padding-top:12px; border-top:1px dashed var(--border); flex-wrap:wrap;}
  .ready-btn{border:1.5px solid var(--accent); background:var(--surface); color:var(--accent); border-radius:8px; padding:9px 16px; font-size:13px; font-weight:700; white-space:nowrap;}
  .ready-btn:hover{background:var(--accent-soft);}
  .ready-btn.on{background:var(--accent); color:#fff;}
  .ready-hint{font-size:11.5px; color:var(--text-muted); flex:1; min-width:160px;}
  .note-empty{font-size:12px; color:var(--text-faint); padding:4px 0 8px;}
  .notes-section .noterow{align-items:stretch;}
  .notes-section .btn-primary{align-self:flex-end;}

  .h3-sub{font-weight:500; text-transform:none; letter-spacing:0; color:var(--text-faint);}
  .res-summary{display:flex; justify-content:space-between; gap:12px; flex-wrap:wrap; font-size:12px; color:var(--text-muted); margin-bottom:8px;}
  .res-summary b{color:var(--text); font-weight:600;}
  .res-owner-sum{color:var(--accent-strong);}
  .res-list{border:1px solid var(--border); border-radius:8px; overflow:hidden; max-height:320px; overflow-y:auto;}
  .res-row{display:grid; grid-template-columns:185px 52px 1fr 72px 70px; gap:8px; align-items:center; padding:6px 10px; font-size:12px; border-bottom:1px solid var(--border);}
  .res-row:last-child{border-bottom:none;}
  .res-owner{background:var(--accent-soft);}
  .res-maintenance{background:var(--surface-alt); color:var(--text-muted);}
  .res-nts, .res-type{color:var(--text-faint); font-size:11px;}
  .res-amt{text-align:right;}
  .res-guest{overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}
  .res-tag{font-size:9.5px; font-weight:700; padding:1px 6px; border-radius:5px; margin-left:4px; vertical-align:middle;}
  .tag-owner{background:var(--accent); color:#fff;}
  .tag-og{background:var(--warm-soft); color:var(--warm);}
  .tag-maint{background:var(--pending-soft); color:var(--pending);}
  .tag-match{background:var(--warning-soft); color:var(--warning);}
  @media (max-width:640px){ .res-row{grid-template-columns:1fr 1fr;} .res-type{display:none;} }

  .contact-grid{display:grid; grid-template-columns:1fr 1fr 1fr; gap:12px; margin:8px 0 10px;}
  .contact-lbl{display:block; font-size:9.5px; text-transform:uppercase; letter-spacing:.05em; color:var(--text-faint); margin-bottom:3px;}
  .contact-line{font-size:12.5px; line-height:1.5;}
  .contact-line{display:flex; align-items:center; gap:6px; flex-wrap:wrap;}
  .copy-btn{border:1px solid var(--border); background:var(--surface); color:var(--text-faint); border-radius:5px; width:22px; height:20px; display:inline-flex; align-items:center; justify-content:center; padding:0; flex:none;}
  .copy-btn:hover{color:var(--accent); border-color:var(--accent);}
  .copy-btn.copied{background:var(--success-soft); color:var(--success); border-color:var(--success);}
  .contact-who{color:var(--text-muted); font-size:11.5px;}
  @media (max-width:640px){ .contact-grid{grid-template-columns:1fr;} }

  /* ---- centered modal ---- */
  .scrim{position:fixed; inset:0; background:rgba(10,14,22,.5); z-index:40; opacity:0; pointer-events:none; transition:opacity .16s; display:flex; align-items:flex-start; justify-content:center; padding:5vh 16px; overflow-y:auto;}
  .scrim.open{opacity:1; pointer-events:auto;}
  .panel{
    position:relative; width:100%; background:var(--surface); border-radius:14px;
    box-shadow:var(--shadow-modal); transform:scale(.97) translateY(8px); opacity:0; transition:transform .16s ease, opacity .16s ease;
    display:flex; flex-direction:column; max-height:90vh;
  }
  .panel.size-lg{max-width:760px;}
  .panel.size-md{max-width:520px;}
  .scrim.open .panel{transform:scale(1) translateY(0); opacity:1;}
  .panel-head{padding:18px 22px; border-bottom:1px solid var(--border); display:flex; justify-content:space-between; align-items:flex-start; gap:10px;}
  .panel-title{font-size:18px; font-weight:800;}
  .panel-sub{font-size:11px; color:var(--text-faint); font-family:'IBM Plex Mono'; margin-top:3px;}
  .panel-close{border:none; background:var(--surface-alt); width:30px; height:30px; border-radius:8px; font-size:16px; color:var(--text-muted); flex:none;}
  .panel-body{flex:1; overflow-y:auto; padding:20px 22px;}
  .panel-section{margin-bottom:22px;}
  .panel-section h3{font-size:10.5px; text-transform:uppercase; letter-spacing:.07em; color:var(--text-faint); margin:0 0 10px;}
  .kv-grid{display:grid; grid-template-columns:repeat(4,1fr); gap:8px;}
  .kv{background:var(--surface-alt); border-radius:8px; padding:9px 11px;}
  .kv b{display:block; font-family:'IBM Plex Mono'; font-size:14px; font-weight:600;}
  .kv span{font-size:9px; text-transform:uppercase; letter-spacing:.04em; color:var(--text-faint);}
  .kv-note{font-size:11px; color:var(--text-muted); margin-top:6px;}
  .call-block{border:1px solid var(--border); border-radius:10px; padding:14px; margin-bottom:12px;}
  .call-block h4{margin:0 0 10px; font-size:12.5px; font-weight:700;}
  .call-row{display:grid; grid-template-columns:1fr 1fr; gap:10px; margin-bottom:10px;}
  .call-row:last-child{margin-bottom:0;}
  .field label{font-size:10px; text-transform:uppercase; letter-spacing:.05em; color:var(--text-faint); display:block; margin-bottom:4px;}
  select, .select-full{width:100%; font-family:inherit; font-size:12.5px; border:1px solid var(--border); border-radius:7px; padding:7px 9px; background:var(--surface); color:var(--text);}
  .checks-grid{display:grid; grid-template-columns:1fr 1fr 1fr; gap:8px;}
  .check-toggle{display:flex; align-items:center; gap:8px; border:1px solid var(--border); border-radius:8px; padding:9px 11px; font-size:12.5px; cursor:pointer;}
  .check-toggle input{width:16px; height:16px;}
  .note-item{padding:9px 0; border-bottom:1px solid var(--border);}
  .note-item:last-child{border-bottom:none;}
  .note-meta{font-size:11px; color:var(--text-faint); margin-top:3px;}
  .note-flag{color:var(--danger); font-weight:700; font-size:10px; text-transform:uppercase; margin-right:6px;}
  textarea{width:100%; font-family:inherit; font-size:12.5px; border:1px solid var(--border); border-radius:7px; padding:8px; resize:vertical; min-height:56px; background:var(--surface); color:var(--text);}
  .noterow{display:flex; gap:8px; margin-top:8px; align-items:flex-start;}
  .check-inline{display:flex; align-items:center; gap:5px; font-size:11px; color:var(--text-muted); white-space:nowrap; padding-top:8px;}
  .btn-primary{
    background:var(--accent); color:#fff; border:none; border-radius:7px; padding:8px 14px; font-size:12.5px; font-weight:700; white-space:nowrap;
  }
  .btn-primary:hover{background:var(--accent-strong);}
  .touch-line{font-size:11px; color:var(--text-faint); border-top:1px solid var(--border); padding-top:12px; margin-top:4px;}

  /* activity panel */
  .activity-item{padding:9px 0; border-bottom:1px solid var(--border); font-size:12px;}
  .activity-item:last-child{border-bottom:none;}
  .activity-time{color:var(--text-faint); font-size:10.5px; font-family:'IBM Plex Mono';}
  .activity-actor{font-weight:700;}
  .activity-change{color:var(--text-muted); margin-top:2px;}
  .activity-change b{color:var(--text); font-weight:600;}

  .empty-state{padding:60px 20px; text-align:center; color:var(--text-muted);}
  .empty-state h3{color:var(--text); margin-bottom:6px;}
  .loading{padding:60px 20px; text-align:center; color:var(--text-faint); font-size:13px;}
  .footer-note{padding:18px 20px 40px; font-size:11px; color:var(--text-faint); text-align:center;}
  @media (max-width:640px){
    .kv-grid{grid-template-columns:1fr 1fr;}
    .call-row{grid-template-columns:1fr;}
    .checks-grid{grid-template-columns:1fr !important;}
  }